Frequently Asked Questions & Practice Policies

Answers to common FAQs and Practice Policies

  • What do I bring to my appointment and when should I arrive?
  • How do I change or cancel an appointment?
  • What is your policy on prescription refills?
  • How do I connect to the patient portal?
  • How do I reset my patient portal password?
  • What is a Psychiatrist?
  • What is a Nurse Practitioner (NP)?
  • What does FNP-C mean?
What do I bring to my appointment and when should I arrive?


*Please arrive 15 minutes early to your appointment to ensure all information is up to date.


*Please arrive 45 minutes early to your appointment to ensure all paperwork is complete.  

*From our DOCUMENTS page, you can: Complete a New Patient Packet electronically OR download the PDF and bring  with you the completed form.  

*You will need a photo ID and your insurance card.  

*You can bring a list of your current medications.  We have a form to list all medications for your convenience on the DOCUMENTS page.

*You may also choose to bring any other items you may find useful to help explain your reason for coming to the office.

*Read and sign electronically the Patient Agreement.

How do I change or cancel an appointment?

We require a 24 hours notice of change or cancellation.  For appointments canceled with less 24 hours notice prior to your scheduled appointment or if you fail to show for your appointment you will be responsible for the no show charge.  Insurance companies do not cover the costs of missed appointments.  

*please note that Saturday and Sunday are not valid cancellation days.  If you have a Monday appointment or an appointment after a holiday, you will need to contact us the business day prior to your scheduled appointment.

What is your policy on prescription refills?

Our physicians encourage you to make sure you have adequate refills of your medication to last until your next appointment.  If you need a refill of your medication prior to your next appointment, please contact your pharmacy and ask them to submit a refill request.  Our physicians use an electronic prescription system which many pharmacies also use.  Your pharmacy may fax or electronically request your refill.  Please allow 24-48 hours for your refill request to be processed and then contact your pharmacy prior to contacting the office. If you need a refill of a controlled substance such as stimulants used to treat ADHD, please leave a voicemail for your doctor.  Again, please allow 24-48 hours for your prescription request to be processed.  The office staff will contact you when the prescription is ready to be picked up. Your doctor may choose to deny a refill request if you have not been seen in person for an appointment in a reasonable period of time or if the doctor deems the refill to be clinically inappropriate.

*please note that the after hours on-call service is not for refill requests.  Any refill request made through the after hours on-call service will incur a nominal charge.

How do I connect to the patient portal?

Log on to our Patient Portal by providing us with your email address. The invitation will be sent to that email from CareCloud, you just follow the link in the email to register. You will be asked to enter the patient information and to choose a security question and a strong password.  A strong password consists of at least 8 characters, upper and lower case letters, a number, as well as one of the following symbols ( ! @ # $ ). From there it will ask you to verify that you are a patient by entering an Access Key (the access key is: welcome).  To get back to the patient portal, select the PORTAL link at the top of our website.

How do I reset my patient portal password?

Due to privacy reasons, the office staff at Wake Psychiatry is not able to reset your patient portal password.

To reset your password please visit


What is a Psychiatrist?

According to the American Psychiatric Association, a Psychiatrist is a physician who specializes in the diagnosis, treatment, and prevention of mental illnesses and substance use disorders. It takes many years of education and training to become a psychiatrist: He or she must graduate from college and then medical school, and go on to complete four years of residency training in the field of psychiatry.  This extensive medical training enables the psychiatrist to understand the body’s functions and the complex relationship between emotional illness and other medical illnesses. The psychiatrist is thus the mental health professional and physician best qualified to distinguish between physical and psychological causes of both mental and physical distress.

What is a Nurse Practitioner (NP)?

Nurse practitioners are advanced registered nurses educated and trained to provide health promotion and maintenance through the diagnosis and treatment of acute illness and chronic condition.  Nurse Practitioners assess patients, order and interpret diagnostic tests, make diagnoses, and initiate and manage treatment plans, including prescribing medications. According to the International Council of Nurses, an advanced practice registered nurse (APRN) is a registered nurse who has acquired the expert knowledge base, complex decision-making skills and clinical competencies for expanded practice.

What does FNP-C mean?

FNP-C means the NP is certified with advanced training as a nurse practitioner. Further, the person who holds the title has met the defined course of study and has undergone testing by the American Association of Nurse Practitioners (AANP). To maintain certification, a nurse practitioner must log 100 hours of continuing medical education every two years and take the recertification exam every 5 years.

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